Privacy Policy
Last updated: November 2026
This policy explains how VPNGrand handles information when you browse the website, use an account, receive a subscription, or request support. It applies to this website and the user panel provided by this service. Information handled independently by payment providers is also subject to their privacy policies.
Account Data and How It Is Used
VPNGrand does not require an email address to create an account. Accounts use a username and password. Account identifiers, password credentials used for verification, subscription status and data usage support sign-in, subscription delivery, tracking available data and resolving account issues. Avoid including unnecessary personal information in your username.
An email address is not required for registration. If a user voluntarily provides an email address or other contact details in a support ticket, this service uses them only to respond to that request. Ticket content and screenshots are used to investigate issues; before submitting them, hide passwords, irrelevant information on payment records and complete subscription links.
No-Logs Policy and Connection Information
VPNGrand follows a no-logs policy: it does not record which websites users visit through VPN connections, store browsing history, access content or DNS query history, or create connection logs that could be used to reconstruct an individual's browsing activity.
Temporary session state needed to keep a connection running is used only for that purpose and cleared when the session ends; it is not retained as a long-term connection history. Account-level data usage totals are used for subscription billing and do not include destination websites. Diagnostic information submitted voluntarily by users is handled as ticket data and is not used to build browsing profiles.
Site Analytics and Browser Storage
Website analytics help us understand page usage, referral sources and errors. They may include page paths, referring pages, browser and device categories, and interaction events. These statistics relate to this website and do not represent records of external websites accessed through a subscription.
Cookies and local storage are used to maintain essential sessions and save sign-in status and language preferences; analytics may also use related identifiers. Users can restrict cookies or clear site storage in their browser settings. Doing so may require signing in again and resetting preferences. Sign out after using a shared device to prevent others from continuing to use a saved session.
Order Records and Third-Party Payments
This service retains order numbers, plan details, amounts, payment statuses and refund records to activate subscriptions, reconcile accounts, provide support and handle transaction disputes. VPNGrand supports Alipay, WeChat Pay and USDT. Payment authorization and transaction processing are handled by the relevant third-party payment providers.
Payment providers may return transaction identifiers and statuses needed to complete an order. This service does not ask users to provide payment account passwords in support tickets. Information shared with payment providers or technical processors is limited to what is necessary to complete transactions, deliver and maintain the service. When disclosure is legally required, information is handled in accordance with applicable requirements.
Data Retention and Deletion Requests
Account data is retained while the account remains active and for as long as needed to deliver a subscription. Order and refund records are retained as required for reconciliation, dispute handling and applicable laws. Ticket data is deleted or de-identified after the issue and any necessary review have been resolved. Site analytics are deleted or aggregated when their analytical purpose has been fulfilled; identifiable details are not retained indefinitely.
Users can sign in to the panel and use the support ticket portal to request access to, correction of or deletion of their data. Account ownership must be verified before a request is processed; verification does not require an account password. Deletion may affect continued subscription use. Data that must be retained by law or for an unresolved dispute will have its use restricted and be removed once the retention basis no longer applies.
Policy Updates and Privacy Requests
Updates to this policy will be published on this page, and the updated month will be shown at the top. Material changes to the purposes of processing, types of data or user rights will be announced on the website or in the user panel. Where separate consent is legally required, it will be obtained as required.
Privacy questions, requests about the scope of authorization and data processing requests can all be submitted through a support ticket in the user panel. For subscription use and refund rules, please also read the Terms of Service; this policy does not replace the terms of a transaction.