Terms of Service

Service Scope

VPNGrand provides network acceleration subscriptions for access to services in mainland China and cross-border connectivity, with coverage in 90+ countries and 180+ routes. Windows / macOS / iOS / Android / Linux are supported. Route selection, client access, and subscription details are available through the user panel.

The service covers network connectivity and link optimization. It does not include memberships, content licenses, or account permissions for third-party websites. Use of any destination service remains subject to its regional policies and terms of use. Route coverage does not mean that every destination website can be reached from every location or network.

Account and Subscription Rules

You can create an account with a username and password; no email address is required. Keep your login credentials, subscription links, and authorization details on your devices secure, and do not post them on public pages. If you discover exposed credentials or unusual activity, change your password promptly and submit a ticket for review.

There is no limit on the number of devices that can be online simultaneously. This applies to the account holder’s own devices and does not permit providing the service to others. Reselling subscriptions, renting out accounts, publicly distributing subscription links, sharing accounts, or using a subscription to provide a commercial relay service is prohibited.

Monthly subscriptions: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data is available until used and never expires. Before paying, check your selected plan on the Pricing page and in the user panel.

Compliant Use Requirements

You are responsible for confirming that your use of this service complies with the laws and regulations where you live and where you use it, as well as the terms of service of destination websites. The service must not be used for illegal purposes or to infringe on another person’s intellectual property, privacy, or other legal rights.

You must not use the service for cyberattacks, fraud, spreading malicious software, unauthorized data collection, or disrupting other people’s network operations. Do not affect other users’ connections through automated abuse or maliciously consuming resources. The lack of a device limit does not remove these obligations.

Availability and Scope of Responsibility

Your connection experience depends on factors such as your local network, carrier routing, destination service policies, device configuration, and route maintenance. VPNGrand does not guarantee a fixed speed, fixed latency, or continuous availability of any specific exit, nor does it guarantee that third-party services will always accept a particular route.

Maintenance, network faults, or changes to external services may interrupt connectivity. Confirmed maintenance schedules and important changes will be announced on the site or in the user panel. Keep backups of important files and verify results after submitting a transaction or uploading materials.

Responsibility for effects caused by third-party service outages, user device issues, or force majeure will be determined under applicable law. This section does not exclude any liability that cannot legally be excluded or limit your legal rights to refunds or other remedies.

Payment and Refund Terms

You may request a full refund for any reason within 30 days of your first payment. Sign in to the user panel and submit a request through the ticket portal, including order details that can be used to verify the transaction. Do not submit your password or full subscription link.

Payments are accepted via Alipay / WeChat Pay / USDT. Questions about refund requests and processing updates are handled through tickets. The payment provider’s processing determines when a refund arrives. You may keep your order and payment records to help verify the transaction when submitting a request.

Account Termination and Changes to These Terms

If there is illegal use, resale, account sharing, or serious interference with service operations, VPNGrand may suspend or terminate the relevant account based on the results of its review. Where there is a security risk, necessary restrictions may be applied first, with an explanation provided through the panel. If you disagree with the decision, you can submit a ticket for review. Account actions do not affect rights you have under applicable law.

Changes to these terms will be posted on this page, and the last-updated date at the top will be revised. Important changes affecting service scope, billing, or user rights will be announced on the site or through the user panel, along with details of when they take effect. New terms will not retroactively reduce rights attached to existing orders under applicable law. If you have questions, submit a ticket for clarification before continuing to use the service.