VPNGrand · Apps & Subscriptions
Get started with setup and subscription import
Get your subscription from the user dashboard, then import the servers on your device. Follow the steps below and verify the connection by checking the service you want to use.
Create an account and save your login details
Start on the account creation page in the VPNGrand user dashboard. You can create an account with a username and password—no email address required. Choose a username that is easy for you to recognize but does not directly reveal your identity. Avoid reusing passwords from other sites. Before submitting, check your entries carefully, especially capitalization and any spaces added by your input method, so you do not run into login issues later.
Once the account is created, follow the prompts to open the user dashboard. If you land on the login screen, sign in with the username and password you just saved. Store your login details in a trusted password manager rather than relying only on temporary browser autofill; you will need them when switching devices. Do not share screenshots of your account page, your password, or your subscription link in public forums.
After signing in, make sure you can see your account details before choosing a plan. Being signed in to the dashboard is not the same as being connected through the app: dashboard access lets you manage your account, but it does not connect your device to a server. You can explore the dashboard before choosing a plan. Sign in to download the Windows, macOS, Android, or Linux app. Get your subscription from the dashboard after signing in; iOS access also requires an active plan.
Choose a plan and check the billing options
Next, open the Plans section in the dashboard and decide whether a monthly plan or a data bundle fits your usage. Monthly plans are suited to regular use: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Data resets monthly from the activation date, not on a fixed calendar schedule. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Compare both price and data allowance rather than choosing based only on the number of devices.
For more occasional use, compare the data bundles: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. They do not expire and can be used until the data runs out. “No expiration” applies to data bundles; monthly plan data does not keep accumulating. VPNGrand allows unlimited simultaneous devices, but that does not mean unlimited data. Keep an eye on your usage when multiple devices stream video, download files, or update apps.
Choose a plan in the dashboard, then check the order name, amount, and data allowance before paying with Alipay, WeChat Pay, or USDT as prompted. Payment steps may vary by order, so follow the instructions shown for your current order. If paying with USDT, verify each detail on the page rather than relying on an old screenshot from another order. When payment is complete, return to the dashboard and confirm the order and plan status before getting your subscription.
If you have paid but the dashboard has not updated yet, refresh the order status and check that you are signed in to the account used for the order. Do not submit the payment again straight away. VPNGrand offers a 30-day money-back guarantee; see the Terms of Service for details. Still comparing plans? See plan prices. For questions about billing or order status, check the relevant guidance in FAQs.
Get your subscription link from Account Overview
Once your plan is active, open Account Overview in the user dashboard and find the subscription section. The subscription link lets the app retrieve server settings; it is not a regular website bookmark or an installer. Check your plan status in the dashboard, then copy the link using the option shown. If the dashboard offers an import option for your installed app, you can use it to open the app as prompted.
Next, open the subscription or configuration import page in your app. Do not send the link to a chat contact or keep reopening it in a browser. If you paste it manually, make sure you do not include nearby instructions, line breaks, or spaces. If the app says the address format is invalid, return to the dashboard and copy the link again rather than editing its characters by hand.
Treat your subscription link like an account credential. If you share a troubleshooting screenshot, hide the entire link and all its parameters; hiding only the username is not enough. To get help, you can provide your operating system, the app message, and what you were doing without revealing the subscription details. If you think the link has been exposed, check the dashboard for a reset option and follow the current instructions. If you cannot find one, contact support through a dashboard ticket.
Keep the dashboard open for now and continue with the app installation. When setting up another device later, get the configuration from the subscription section of the same account. Do not look for a “universal subscription” in search results or messages from strangers. For more on subscription updates, expired links, and import errors, read the guide to getting, importing, and updating subscription links. This page will walk you through your first import.
Install the app for your device and import your subscription
Start in the app downloads section of the user dashboard and choose the VPNGrand app for your operating system. Use only the download provided there, not an installer from an unknown source. Sign in to download for Windows, macOS, Android, or Linux; iOS access depends on the active plan requirements shown in the dashboard. Installing the app does not connect you. You still need to add your subscription, load the server list, and connect in the next step.
Windows: Add the link on the subscription or configuration page
Choose the Windows app in the dashboard and select the file that matches your device’s system information. After downloading, open the installer, verify its source, and follow the prompts. On first launch, look for an option such as Subscription, Configuration, or Add Configuration. If the app already shows older configurations, check their names so you do not mistake another service’s settings for VPNGrand servers.
Choose the option to add by link, paste in the subscription link copied from the dashboard, and save or update it as prompted. Wait for the server list to appear, then select the configuration you just added. If Windows asks for network permissions, check that the request came from the app you just installed before allowing it. Avoid running other network proxy tools at the same time; multiple tools changing network settings can make it hard to tell whether the connection is working. Then follow the connection verification steps below.
macOS: Authorize the app and load your configuration
Open the macOS download option in the dashboard, install the VPNGrand app as instructed, and move it to the location recommended by macOS. If a security warning appears on first launch, check the file source and the app named in the warning. Do not disable system protections just to continue installation. If the app asks to add a network configuration or enable a related permission, read the app name in the prompt and authorize it only if it matches what you are setting up.
Open the subscription or configuration management section in the app. Use the link import option to add your dashboard subscription, save it, and update it. When the server list appears, select the new configuration. If you have imported it but no servers appear, first check that the update completed and that your plan is active; there is no need to rush to reinstall the app. For detailed help with system permissions and network extensions, see the macOS installation and setup guide. If this is your first time using the app, continue with connection verification.
Android: Import your configuration and confirm the system connection request
Sign in to the user dashboard and get the VPNGrand app from the Android download option. If Android asks you to allow app installs from this source, first confirm the download came from the dashboard, then follow the system prompt. You do not need to grant unrelated permissions to install the app. Once installed, open it, find Subscription Management or the configuration page, choose Add by Link, and paste and save your subscription.
After updating the configuration, you should see servers to choose from. The first time you connect, Android may show a system-level VPN connection request. Check that it came from the app you are using, then confirm as prompted. Return to the app to check the connection status. If the connection drops after switching to another app, first check the app’s background activity settings. Do not repeatedly add the same subscription. Settings names can vary by device; see FAQs for more troubleshooting guidance.
iOS: Get the app from the dashboard and add your subscription
On your iPhone or iPad, sign in to the user dashboard and open the downloads section. Select iOS. The dashboard provides the App Store link based on the active plan requirements; if the page says an active plan is required, return to Account Overview and check your plan status. If the App Store says the app is unavailable in your region, check the dashboard instructions and the region of your current App Store account. Do not use someone else’s account or an unfamiliar configuration profile as a workaround.
After installing the VPNGrand app, return to the dashboard and use the compatible import option, or choose Add by Link in the app’s subscription or configuration section. If iOS asks whether to open the app or allow a VPN configuration, confirm the app and action before continuing. Once imported, check the configuration and server list in the app. The appearance of a VPN entry in Settings alone does not confirm that you are connected. For more on App Store regions and configuration, read the iPhone app selection guide.
Connect to a server and verify the connection
Return to the app and make sure the VPNGrand configuration you just imported is selected. Choose a server based on the service you want to use. For video or music services in mainland China, check the app for its China route options; for international sites, choose an exit location supported by the service. Server names and locations can help guide your choice, but they do not guarantee that a website will accept a particular exit at all times. Check the actual result.
After tapping Connect, check that the app shows you are connected, then reopen the website or app you want to use. If an app keeps showing an old page, close and reopen it so it can establish a fresh network connection. To check your exit, use the network check on this site. With split tunneling, different requests may take different routes, so the check page cannot replace testing the service you want to access.
The most useful test is to do what you came to do: open the page, play the content, or make a normal request in your work app. Do not assume every app is covered based only on a server name or a single test result. If a website works but an app does not, check whether the app is holding on to an old connection, whether its account region is supported, and whether the current app mode includes it before trying another server.
If the connection fails, check system permissions, whether the subscription has been updated, your plan status, and the selected server—in that order. Change one setting at a time and repeat the same test so you can identify where the problem occurs. If it still does not work, see the connection and troubleshooting sections in FAQs, or open a support ticket in the dashboard. Include your operating system, the app message, selected region, and steps you have already tried. Hide account and subscription details in screenshots.
Once you have verified your first connection, keep the working configuration and use the app’s subscription update option to maintain the server list. You do not need to import it again every time. To learn more about the differences between IEPL dedicated lines, relay routes, and direct connections—and how to choose between monthly plans and data bundles—read the guide to choosing a cross-border network service. For everyday use, rely on the dashboard status, app messages, and actual results in the service you want to access.